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Arden House Medical Practice

Patient Participation Group (PPG) Meeting

2pm 30th April 2013 at Sett Close

 

Minutes

 

Present:

Keith Brisley, Sally Culmer, Beryl Ellison, Jacqui Gadd, Rob Hanlon, & Sheila Watson

 

1.             Apologies:

None

 

Thanks were offered to Tania Kennedy who has resigned from the group.  Tania had been a chairman of the group since its formation and we were sorry to see her leave.

 

Sheila introduced herself and was welcomed to the group.

 

Appointments

Rob was appointed as chairman and took over the meeting.

Jacqui was appointed as secretary

Keith was appointed a treasurer

 

3          A way forward (Sally)

This year’s patient survey is underway

PPG expected to establish and express the needs of the patients ie:

  • The services being delivered
  • Are they the right services
  • Have patients needs changed
  • Can the surgery adapt to those needs

Are patients aware of the PPG and its remit and how can we promote this group if the patients feel uncomfortable about approaching staff with any issues?

Suggestion to have a PPG box on reception

Sally asked if we could/would set the survey for next year and collate and present the findings

The last survey fed back some useful information such as the perceived lack of privacy at Sett Close – this was resolved by having music playing (after a consultation re the most acceptable type of ‘noise’). 

 

4          Ambulance Service (Keith)

Keith reported that following the proposed changes and the rumours that were around the Ambulance service will still be based in New Mills at the Fire Station.

 

5              Membership of the Group

We now have one new member of the group, Sheila.

Sally is to try to contact previous patients who joined the group for occasional meetings

Sally pointed out that we did not have a true cross section of the patients

Suggestions to ‘advertise’ on the notice board, facebook and the blog page.

Jacqui to contact the business college to see if any young people that are registered at Arden House could join us at a meeting.

 

6          Update from the meeting at Buxton (Rob)

Rob advised that it was an event that didn’t meet his expectations; he felt that names and titles had changed but that things seemed to be carrying on the same way in a different guise.  Jacqui said she felt that we were being ‘consulted’ by being told what to think and that decisions had already been made.

 

Date of Next Meeting 11th June 2013 2pm at Sett Close

PPG Minutes 01-11-11

Arden House Medical Practice

Patient Participation Group (PPG) Meeting

2pm 1st November 2011 at Sett Close

Minutes

Present:

Jacqui Gadd (arrived for item 5), Beryl Ellison, Tania Kennedy, Dave Powell, Sally Culmer, Keith Brisley

1.      Apologies:

Joyce Shacklock

2.      Minutes

Minutes of the meeting held 13.09.11 were agreed

3      Matters Arising from last meeting

Bank account for PPG fundraising – see item 4

4 Appoint a Treasurer

Proposed

Seconded

Keith Brisley appointed as treasurer

Keith to look into opening bank account for PPG fundraising.

Keith and Tania to act as signatories for account.

5 Newsletter

Items for newsletter

Information about Urgent Care Centre – Sally

New Health Care Assistant – Sally

Discussion around photos and a brief – whether to include photos are to be left to individuals’ choice. Each member to send a few lines about themselves to either Tania or Jacqui

6      Notice Board

Title for board - Patient Participation Group – Sally

7      Fundraising

The proposed coffee has been postponed until Spring . Joyce will re-book

8      AOB

Decision to look into a disabled car park space outside the surgery door Sally

Minutes to go on the website Sally

Patients survey to be distributed – PPG to look at outcomes and comment

PCT Sessions – Jacqui offered to represent Arden House Practice’s PPG

9      Date of Next Meeting

17th January 2011 2pm at Sett Close



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